Privacy policy

Last updated: 21 October 2026

Abbey Animal Health, trading as Aus Pet Health ("we", "us", "our"), respects your privacy. This policy explains how we collect, use, disclose and protect your personal information when you visit auspethealth.com.au or buy from us. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Information we collect

  • Contact and account details: name, email address, phone number, billing and delivery address.
  • Order details: products purchased, order history, and communications with us.
  • Payment information: processed securely by our payment providers (such as Shopify Payments and PayPal). We do not see or store your full card number.
  • Technical data: IP address, device and browser type, pages viewed and referral source, collected through cookies and similar technologies.
  • Marketing preferences: whether you have subscribed to our emails or SMS.

We may also collect information about your pet (for example species or weight) only if you give it to us when asking for product advice.

2. How we collect it

We collect information directly from you (checkout, account creation, forms, emails, enquiries), automatically through cookies and analytics tools, and from service providers such as payment and shipping partners.

3. Why we use it

  • To process and deliver your orders and handle returns, refunds and support requests.
  • To send order confirmations, shipping updates and service messages.
  • To send marketing you have opted into. You can unsubscribe at any time.
  • To detect and prevent fraud, and to meet legal and tax obligations.
  • To improve our website, products and advertising.

4. Who we share it with

We share personal information only as needed with:

  • Shopify, which hosts our store and processes orders and payments.
  • Payment providers and fraud-screening services.
  • Shipping and logistics providers (e.g. Australia Post).
  • Marketing and analytics providers (e.g. Google Analytics, Meta, email platform - Shopify Mail Services.).
  • Professional advisers, regulators or law enforcement where required by law.

We do not sell your personal information.

5. Overseas disclosure

Some of our service providers, including Shopify and analytics tools, store or process data outside Australia, including in Canada, the United States and the European Union. We take reasonable steps to make sure these providers handle your information consistently with the Australian Privacy Principles.

6. Cookies

We use cookies to keep your cart working, remember preferences, measure traffic and show relevant ads. You can block or delete cookies in your browser settings, but parts of the site may stop working properly.

7. Direct marketing

With your consent we may email or text you about products and offers. Every message includes an unsubscribe option, or you can contact us at info@abbeylabs.com.au. We comply with the Spam Act 2003 (Cth).

8. Security and retention

We use reasonable technical and organisational measures to protect your information from misuse, loss and unauthorised access. We keep information only as long as needed for the purposes above or as the law requires (for example, tax records for 5 years), then delete or de-identify it.

9. Accessing and correcting your information

You can ask to access or correct the personal information we hold about you, or ask us to delete it where we are not required to keep it. Contact us at info@abbeylabs.com.au. We will respond within a reasonable time, usually within 30 days.

10. Complaints

If you think we have breached your privacy, contact us at  info@abbeylabs.com.au or Unit 27 / 1 Maitland Place, Norwest, NSW 2153. We will investigate and reply in writing. If you are not satisfied, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on our website with the "last updated" date above.